We are committed to protecting your privacy and security. We cherish the relationship we have with you, and will do nothing to violate your trust in us. Because of this commitment, we never sell, rent or trade email addresses with any other company. And we utilize state-of-the-art security software to protect your financial information.
What information do you need to provide?
When you place an order, we need to know your name, address, phone number, e-mail address, credit card number and expiration date. This allows us to process and deliver your order, and to send you online order and shipping confirmations and, with your permission, special promotional offers.
When you send a gift to another address, we need to have the name, address and phone number of that person as well, so we are able to correctly deliver your gift.
Do we share any information with other companies?
We never sell, rent or trade email addresses with any other company.
How can I discontinue promotional emails?
At the bottom of each email is information about removing your name from our email list. Simply follow the instructions and we'll remove your name. Or call Lattrel Customer Service at 1-877-LATTREL (1-877-528-8735). Please note that it may take several hours for the change to take effect, and you may receive emails during that time.
After you make a purchase, for your convenience we will still send confirmations and information about your order. We may also contact you by phone or postal mail if we have questions regarding your order.
Pricing of Products
Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered. Our Site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our Site may be incorrectly priced. If a product's correct price is higher than the price listed on your order, we will normally, at our discretion, either contact you for instructions before shipping and invoicing the product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation or a Shipping Confirmation. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card in the amount of the charge.
I saw some items in a store but cannot find them online. Where are they?
Our online selection represents a large portion of the entire Lattrel product line. We are continuously adding items to our website, so visit us often.
How often do you add items to your website?
All the time! We're continuously adding items and categories to our website. Please bookmark our site and visit us often to see the latest, hottest ideas and items to complete your home.