Terms & Conditions

Our Commitment

Lattrel Canada Inc., maintains a commitment to your satisfaction that spans more than 25 years. It is our goal to bring you the highest quality certified products and help you beautify the look of your home with our products.

Need Help?

Can't find what you're looking for? Contact us via by e-mail (info@lattrel.com), or call 1-877-LATTREL (877-528-8735), Monday through Friday, 9:00am to 5:00pm ET

Return Policy

Returns are allowed within 14 days of delivery. You can help avoid restock fees by repackaging your item in the same condition in which you received it, including all packing materials, parts and manuals. 
Any items returned without original packaging and all parts and manuals, will be assessed a 25% re-stocking fees & added handling fee. 

Price Guarantee

Buy with confidence, we will not be undersold!

Our web site prices are generally comparable to sale prices at other stores. In the unlikely event you find a better price or a discount offer or coupon at any authorized dealer, we will do everything possible to meet that price. Price matching applies only to identical conditions of sale. The item must be in stock at the other authorized dealer and not be a club "members price" or typographical error. The competitive price must be able to be confirmed in the public domain by either a printed ad or by accessing a web site. This offer does not apply to items advertised below our cost. If you need to contact us for a "price match", please call our Customer Service department at 1-877-LATTREL (877-528-8735)


Most items are shipped via COURIER. In-stock items ship from our warehouse located in Montreal, Quebec, Canada. As we manufacture most of our products are assembled once we receive the order. We process your order within 24 hours. Please allow up to 2 weeks for delivery. Most items will ship within 4-6 days. (If specific items take longer, it will be noted on that item's information page.) As always, we will notify you via e-mail if the normal delivery time cannot be met. Please inspect your items when you receive them.


Tax Information

All taxes, Provincial, Federal, Customs, Duty, are extra.

Shipping and Handling Information

Our shipping and handling charge is intended to compensate our company for the cost of processing your order, handling and packaging the products you have purchased, and delivering them to you and/or the recipients you designate. An additional heavyweight charge will be applied to heavy or oversized items as indicated.

Shipping and handling charges are based on weight and shipping zone.

Contact Us

We love to hear from you!

You can contact us via e-mail @ info@lattrel.com or call us at 1-877-LATTREL (1-877-528-8735), Monday through Friday, 9:00am to 5:00pm ET